Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one week, all lost property is sent to the Lost Property Office. You can contact them directly to arrange pick up.

In August, bikes are not permitted to travel on trams. This coincides with the Festivals in Edinburgh, our busiest period of the year.

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a lead at all times and is kept off the seats.

Yes - you can now use your contactless-enabled card or device to pay for an Adult single fare on the trams. Capping rules apply to daily and weekly travel. See here for more details!

You can use any ticket machine, on any side of a platform, to get a ticket to your destination. However, if none of the ticket machines are working or you have any issues when purchasing your ticket, please get in touch through the green help point on the platform (it is staffed 24/7) and we will find a solution for you.

Keep an eye out for the validators on our platform, the grey and white machines with a pink square. All that you have to do is hold your card up against that square until a green tick appears on the screen above.

You must do this before boarding, or you will not be considered to have a valid ticket. 

There is an automatic discount of 10% on orders of 10 or more tickets on the Edinburgh Ticket website.