Get in touch
Our Customer Relations team are here and are ready to respond to your questions and comments.
You can get in touch with us by phone, email, live chat or find us on social media. If you need to speak to us outside of normal hours, we're available 24/7 on Twitter or via the tram stop help point.
For more information on the tram line extension, visit Trams to Newhaven.
Customer Relations
Due to Covid-19, our opening hours may be reduced to 8.30am-5pm on Monday to Saturday. Sundays remain 11am-7pm.
Customer Relations & Lost Property: 0131 338 5780
mticket enquiries: 0131 475 0110*
Ridacard & citysmart enquiries: 0131 554 4494*
*Answered by our sister organisation, Lothian Buses.
You can get in touch with us via email. Send your comments to:
Text ‘TRAM’ followed by your message to 82228.
You will be charged your standard network rate message.
Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh EH12 9GF