Get in touch

Customer Relations are here and are ready to respond to your questions and comments.

There are lots of ways to get in touch, and if you need to speak to us outside of normal hours, we're available 24/7 on Twitter or via the tram stop help point.

For more information on our Complaints Handling Procedure, click here.

For more information on the tram line extension, visit Trams to Newhaven.

Customer Relations

Due to Covid-19, our opening hours may be reduced to 8.30am-5pm on Monday to Saturday. Sundays remain 11am-7pm.

0131 338 5780

Monday to Saturday 7am - 7pm,
Sunday 11am - 7pm

0131 338 5780

Customer Relations & Lost Property: 0131 338 5780

Ridacard, mticket & citysmart enquiries: 0131 554 4494*

*Answered by our sister organisation, Lothian Buses.

You can get in touch with us via email. Send your comments to: 

customer@edinburghtrams.com

Twitter - We're available to talk to on Twitter 24/7

Facebook

Instagram 

Text ‘TRAM’ followed by your message to 82228.

You will be charged your standard network rate message.

Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh EH12 9GF

Frequently Asked Questions

View all FAQs

General

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a leash at all times and is kept off the seats.

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Due to space limitations, we can only accommodate up to Class II mobility scooters. There is a permit scheme for mobility scooter users. You can read more on our Tram Accessibility page.

Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30,) throughout the Edinburgh International Festival in August or any pre-publicised event. Please board at the centre doors indicated with the bike symbol and follow the instructions from the Ticketing Services Assistant.

Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one day, all lost property is sent to the Lost Property Office. You can contact them directly to arrange pick up.

Yes. We recommend that customers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, customers with unfolded buggies are asked to make it available.

Read our FAQs