Freedom of information

We want you to be as well informed as possible about the Transport for Edinburgh Group and Edinburgh Trams. 

As Transport for Edinburgh and its companies are owned entirely by public authorities, we’re subject to the Freedom of Information (Scotland) Act 2002. 

When a request is made for information held by us, we’ll supply it in line with the provisions of the Act. Various conditions and exemptions set out in the Act may apply. 

Have a question?

For general comments, queries or questions about Transport for Edinburgh or Edinburgh Trams you can get in touch via the Customer Relations team.  Please don’t hesitate to contact us, we’ll be happy to help in any way we can.

Making a Freedom of Information Request

Before submitting a request, first check our website for the answer to your question. You’ll find a great deal of information about our business here, including the latest annual report and accounts for Transport for Edinburgh and Edinburgh Trams.

All Scottish public authorities are required to adopt and maintain a publication scheme, which sets out what classes of information are held, how they are made available and whether there is a charge for the information.

If the information you are looking for cannot be found in the scheme, a formal request for information can be made.  Requests must be in writing to Freedom of Information Request, Edinburgh Trams, 1 Myreton Drive, EH12 9GF, or by email to [email protected].  You should receive a formal response to your request within 20 working days as specified by the Act.

Customer Relations: 0131 338 5780

Lost Property Office: 0131 554 4494 (option 3)

mticket Help Line: 0131 475 0110

Ridacard & citysmart Help Line: 0131 475 065

You can get in touch with us via email. Send your comments to:

[email protected]

Twitter - We're available to talk to on Twitter 24/7



Text ‘TRAM’ followed by your message to 82228.

You will be charged your standard network rate message.

Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh, EH12 9GF