Scottish National Entitlement Card

Do you hold a Scottish National Entitlement Card valid for travel? Did the City of Edinburgh Council issue it? If the answer to both questions is yes, you can travel for free on Edinburgh Trams.

 

Scottish National Entitlement Card

Please note, Scottish National Entitlement Cards that do not have City of Edinburgh Council as the issuing Local Authority are not valid on tram services.

However, blind or visually impaired holders of Scottish National Entitlement Cards issued by other local authorities can also travel free on trams.

The City of Edinburgh Council’s local concessionary travel scheme for trams applies to the whole tram route– including journeys to and from Edinburgh Airport. If your card has a ‘+1’ entitlement, a companion can travel with you on the same journey for no charge.

How to travel for free

Before getting on a tram, place your valid Scottish National Entitlement Card on the platform validator.

SNEC

If your card has a +1 entitlement and a companion is travelling with you, you must select this by pressing the relevant button on the ticket validation machine.

You must validate your card before you board. If you don't, you will have to pay the On-board fare. You must board within 30 minutes of validation.

Frequently Asked Questions

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General

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a lead at all times and is kept off the seats.

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Due to space limitations, we can only accommodate up to Class II mobility scooters. There is a permit scheme for mobility scooter users. You can read more on our Tram Accessibility page.

Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30) and throughout the Edinburgh International Festival in August or any pre-publicised event. Please board at the centre doors indicated with the bike symbol and follow the instructions from the Ticketing Services Assistant.

Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one week, all lost property is sent to the Lost Property Office. You can contact them directly to arrange pick up.

Yes. We recommend that customers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, customers with unfolded buggies are asked to make it available.

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