Tram Accessibility

We want to make travel on our trams as easy as possible for everyone.

Tram stops accessed via gently sloping ramps or lifts make getting to the platform straightforward. And every one of our modern, low-floored trams is 100% wheelchair accessible. All trams feature:

  • Low entrances throughout the vehicle
  • High visibility handrails
  • Two dedicated wheelchair/buggy spaces per tram
  • Dedicated disabled priority seats
  • Passenger alert buttons signposted in Braille for blind and partially sighted tram users

 

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wheelchair icon

Wheelchair users

When using our trams, please enter the middle carriage, which has dedicated disabled access – a wheelchair symbol on the tram stop platform indicates where to wait. When onboard please park in the wheelchair space, with the back of the wheelchair facing the wheelchair cushion and apply the brake. When you want to leave the tram, ring the bell so the driver can give you extra time to do so. 

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priority seat icon

Priority customers

We understand not all customers find it easy to stand for the duration of their journey. Therefore, we offer priority pin badges to help customers communicate their needs and access a priority seat. The badge does not guarantee a seat will be made available but it can help avoid conversation some of our customers find awkward. A badge can be requested by contacting us through Customer Relations.

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cycle icons

Bicycles

Up to two bicycles may be carried on trams at the discretion of the on board staff. Cyclists should board at the centre section. Once on board, cyclists must take guidance from staff and remain with their bicycles at all times. Restrictions apply on peak services (Monday to Friday 07:30-09:30 & 16:00-18:30), throughout the Edinburgh Festival in August or any pre-publicised events.

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mobility scooter

Mobility scooters

Customers are able to travel with certain mobility scooters on our tram services. To ensure the safe operation of mobility scooters, a permit scheme is in place. There are two disabled priority bays per tram and carriage of mobility scooters is at the discretion of on board staff. If you hold a valid Scottish National Entitlement Card (SNEC) or a Disabled Person's Blue Badge parking permit you are eligible to apply for a permit. If you are unsure and would like to check if you qualify, please contact Customer Relations on 0131 338 5780.

How to apply for a mobility scooter permit

An application form must be completed in order to process the permit. You have several options:

Telephone: call us and we’ll talk you through the application form.

Online: download the form from our website and email or post the completed form.

In person: visit us at one of the Transport for Edinburgh TravelHubs, Park & Ride Kiosks or our Information Lounge at the Edinburgh Airport tram stop.

The assessment will ensure your mobility scooter meets the following criteria:

  • Class 2 mobility scooter
  • maximum 1200mm long and 600mm wide
  • maximum 1200mm turning radius

Upon successful assessment, your permit will be posted directly to your home address within 10 working days. The permit should be presented our on board staff.

Mobility Application Form

Download a mobility scooter application form below and email it to customer@edinburghtrams.com

Monday to Saturday 7am - 7pm,
Sunday 11am - 7pm

Customer Relations: 0131 338 5780

Careers: 0131 338 5760

Communications (Journalists, Photographers and Film Crews): 0131 338 5774

Lost Property Office*: 0131 554 4494 (option 3)

mticket Help Line: 0131 475 0110

Ridacard & Citysmart Help Line: 0131 475 0655

You can get in touch with us via email. Send your comments to:

customer@edinburghtrams.com

Twitter - We're available to talk to on Twitter 24/7

Facebook

Instagram 

Text ‘TRAM’ followed by your message to 82228.

You will be charged your standard network rate message.

Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh, EH12 9GF

General

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a leash at all times and is kept off the seats.

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Due to space limitations, we can only accommodate up to Class II mobility scooters. There is a permit scheme for mobility scooter users. You can read more on our Tram Accessibility page.

Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30,) throughout the Edinburgh International Festival in August or any pre-publicised event. Please board at the centre doors indicated with the bike symbol and follow the instructions from the Ticketing Services Assistant.

Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one day, all lost property is sent to the Lost Property Office. You can contact them directly to arrange pick up.

Yes. We recommend that customers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, customers with unfolded buggies are asked to make it available.