TravelHubs & Information Points

Want to speak to someone in person? You can pick up timetables, buy tickets and request tram & bus information at one of our TravelHubs.

Airport Information Lounge

Location

Edinburgh Airport Plaza 
Edinburgh Airport 
EDINBURGH 
EH12 9DP

Local & Bank Holidays

Christmas Day

Opening Times

  • Monday 9:00am-7:00pm
  • Tuesday 9:00am-7:00pm
  • Wednesday 9:00am-7:00pm
  • Thursday 9:00am-7:00pm
  • Friday 9:00am-7:00pm
  • Saturday 9:00am-7:00pm
  • Sunday 9:00am-7:00pm
  • Travel information
  • Purchase tram tickets
  • iKnow ambassadors for Visit Scotland 
Ingliston Park & Ride

Location

Eastfield Road
Ingliston Park & Ride
EDINBURGH
EH28 8LS

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 7:30am-3:30pm
  • Tuesday 7:30am-3:30pm
  • Wednesday 7:30am-3:30pm
  • Thursday 7:30am-3:30pm
  • Friday 7:30am-3:30pm
  • Saturday 7:30am-3:30pm
  • Sunday 7:30am-3:30pm
  • Travel information
  • Purchase tram and bus tickets
  • Public toilets
Shandwick Place TravelHub

Location

49 Shandwick Place
EDINBURGH
EH2 4SD

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 0830-1730
  • Tuesday 0830-1730
  • Wednesday 0830-1730
  • Thursday 0830-1730
  • Friday 0830-1730
  • Saturday 0830-1730
  • Sunday Closed
  • Travel information
  • Purchase tram and bus tickets
  • Ridacard purchase & top up
  • citysmart top up
  • gift shop
  • Cafe
Waverley Bridge TravelHub

Location

31 Waverley Bridge
EDINBURGH
EH1 1BQ

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 0830-1730
  • Tuesday 0830-1730
  • Wednesday 0830-1730
  • Thursday 0830-1730
  • Friday 0830-1730
  • Saturday 0830-1730
  • Sunday Closed
  • Travel information
  • Purchase tram and bus tickets
  • Ridacard purchase & top up
  • citysmart top up

Frequently asked questions

View all FAQs

Fares and Tickets

The City Zone includes every stop apart from the one at Edinburgh Airport. To travel to the airport from anywhere on the line, you must have a ticket valid in the Airport Zone.

City Day, City Late and Family City Day tickets can be used on Edinburgh Trams, between Newhaven and Ingliston Park & Ride only, as well as Lothian Buses day services. A Network Day ticket is valid for travel to or from Edinburgh Airport.

We have a pre-purchase policy, so all tickets and smartcards have to be purchased, validated or activated before you board the tram. If you're using Tap On, Tap Off, you must have tapped your card or device against the Platform Validator before boarding the tram. We offer various ways to travel to suit all needs.

  • ticket machines on the platforms: pay by coins or card

  • mobile app: pre-purchase your tickets and activate before you board

  • website: pre-purchase your tickets and display your ticket on your phone

  • Tap On, Tap Off: use your contactless-enabled card or device to pay for an Adult single fare.

We also offer two types of passes both available through our TravelHubs 

If you do not purchase, validate or activate before you board the tram, you will have to pay the £10 On-board fare to the Ticketing Services Assistant.

If you need to jump on-and-off you might want to consider a City Day ticket or one of our multi-day tram tickets.

Journeys using single and return tickets cannot be broken. Once you step off the tram, your journey is considered completed and you will need to buy another ticket to continue.

If you have a Scottish National Entitlement Card (also known as a Saltire card) issued by the City of Edinburgh Council, you are entitled to free travel on the tram. The same applies to cards from any local authority indicating visual impairment. However cards issued by other local authorities are not valid on the tram.

Child tickets are available for customers aged 5-15 inclusive. Up to three infants travel free of charge per fare paying customer.

Some students are entitled to a discounted Ridacard (see here for conditions) but otherwise there are no students rates available.

Keep an eye out for the validators on our platform, the grey and white machines with a pink square. All that you have to do is hold your card up against that square until a green tick appears on the screen above.

There is an automatic discount of 10% on orders of 10 or more tickets on the Edinburgh Ticket website. For school groups, please contact our Customer Relations team,

You can use any ticket machine, on any side of a platform, to get a ticket to your destination. However, if none of the ticket machines are working or you have any issues when purchasing your ticket, please get in touch through the green help point on the platform (it is staffed 24/7) and we will find a solution for you.

Yes - you can now use your contactless-enabled card or device to pay for an Adult single fare on the trams. Capping rules apply to daily and weekly travel. See here for more details!

Read our FAQs