TravelHubs & Information Points

Our TravelHubs are temporarily closed. Should you need to speak to a member of our team please get in touch with us. 

Want to speak to someone in person? You can pick up timetables, buy tickets and request tram & bus information at one of our TravelHubs.  

Airport Information Lounge

Location

Edinburgh Airport Plaza 
Edinburgh Airport 
EDINBURGH 
EH12 9DP

Local & Bank Holidays

Christmas Day

Opening Times

  • Monday 0630 -2130
  • Tuesday 0630 -2130
  • Wednesday 0630 -2130
  • Thursday 0630 -2130
  • Friday 0630 -2130
  • Saturday 0630 -2130
  • Sunday 0630 -2130
  • Travel information
  • Purchase tram tickets
  • iKnow ambassadors for Visit Scotland 
Ingliston Park & Ride

Location

Eastfield Road
Ingliston Park & Ride
EDINBURGH
EH28 8LS

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 0730 - 1730
  • Tuesday 0730 - 1730
  • Wednesday 0730 - 1730
  • Thursday 0730 - 1730
  • Friday 0730 - 1730
  • Saturday 0930 - 1730
  • Sunday 0930 - 1730
  • Travel information
  • Purchase tram and bus tickets
  • Public toilets
  • Ridacard top up
  • citysmart card top up
Shandwick Place TravelHub

Location

49 Shandwick Place
EDINBURGH
EH2 4SD

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 0800 - 1800
  • Tuesday 0800 - 1800
  • Wednesday 0800 - 1800
  • Thursday 0800 - 1800
  • Friday 0800 - 1800
  • Saturday 0900 - 1700
  • Sunday 1000 - 1600
  • Travel information
  • Purchase tram and bus tickets
  • Ridacard purchase & top up
  • citysmart top up
  • Transport for Edinburgh gift shop
  • Cafe
Waverley Bridge TravelHub

Location

31 Waverley Bridge
EDINBURGH
EH1 1BQ

Local & Bank Holidays

Closed on local and bank holidays.

Opening Times

  • Monday 0800 - 1800
  • Tuesday 0800 - 1800
  • Wednesday 0800 - 1800
  • Thursday 0800 - 1800
  • Friday 0800 - 1800
  • Saturday 0800 - 1800
  • Sunday 0900 - 1700
  • Travel information
  • Purchase tram and bus tickets
  • Ridacard purchase & top up
  • citysmart top up

Frequently asked questions

View all FAQs

Fares and Tickets

DAYtickets, DAY&NIGHTtickets and Family DAYtickets can be used on Edinburgh Trams, between York Place and Ingliston Park & Ride only, as well as Lothian Buses day services. A Network DAYticket is valid for travel to or from Edinburgh Airport.

We have a pre-purchase policy, so all tickets, smartcards and mtickets have to be purchased, validated or activated before you board the tram. We offer various ways to travel to suit all needs:

  • ticket machines on the platforms: pay by coins or card
  • mobile app: pre-purchase your tickets and activate before you board
  • website: pre-purchase airport zone tickets and display your ticket on your phone

We also offer two types of passes both available through our TravelHubs 

If you do not purchase, validate or activate before you board the tram, you will have to pay the £10 On-board fare to the Ticketing Services Assistant.

If you need to jump on-and-off you might want to consider a DAYticket or one of our multi-day tram tickets.

Journeys using single and return tickets cannot be broken. Once you step off the tram, your journey is considered completed and you will need to buy another ticket to continue.

If you have a Scottish National Entitlement Card (also known as a Saltire card) issued by the City of Edinburgh Council, you are entitled to free travel on the tram. The same applies to cards from any local authority indicating visual impairment. However cards issued by other local authorities are not valid on the tram.

Child tickets are available for customers aged 5-15 inclusive. Up to two infants travel free of charge per fare paying customer.

Some students are entitled to a discounted Ridacard (see here for conditions) but otherwise there are no students rates available.

Keep an eye out for the validators on our platform, the machines with a big yellow circle. All that you have to do is hold your card up against that circle until a green tick appears on the screen above.

If you are a group of 20 or more, a corporate group of 10 or more or a school group, we are likely to offer discount. Please contact our Customer Relations team.

You can use any ticket machine, on any side of a platform, to get a ticket to your destination. However, if none of the ticket machines are working or you have any issues when purchasing your ticket, please get in touch through the green help point on the platform (it is staffed 24/7) and we will find a solution for you.

While you can purchase tickets using contactless payments, we do not yet offer a capping system similar to Lothian Buses or Transport for London. If you think you will be using both tram and bus, we would recommend you purchase a paper DAYticket at the start of the day.

Read our FAQs