Frequently Asked Questions

Covid-19 Travel

Tram services are running every 15 minutes from 5am to midnight. Please click here for detailed timetable information.

Only travel if your journey is essential, for example, for work or shopping. However, if you do have to use public transport, we are doing all we can to follow the Governments guidance to keep our customers and colleagues safe.

We have signage and messaging in place at tram stops and on trams to promote social distancing. This includes:

  • Use m-tickets, smartcards or contactless payment to reduce cash handling.
  • Clearly present your mticket, smartcard or ticket to a Ticket Inspector which will be checked in line with our ‘touchless’ ticket checking procedure.
  • Face coverings are mandatory on public transport and must be worn when using the tram. Please be considerate to others, exceptions do apply and not all disabilities and medical conditions are visible.  

  • Keep yourself and others safe by maintaining a two-metre physical distance while at the tram stop and queuing for ticket machines and smartcard validators.

  • On the tram, please use all of the seating and standing space to keep no less than one-metre apart.
  • Travel at quieter times of the day.

At the moment, our busiest times are between 12 noon - 2pm. However, our trams have a normal capacity of 250 and are currently operating from every 15 minutes. Therefore, it is easy to maintain social distancing at all times.

Our trams and trams stops (including ticket machines and smartcard validators) are currently subject to an enhanced cleaning regime and sanitised regularly.

Stay at home if you or anyone in your household is experiencing coronavirus symptoms (new continuous dry cough, fever or the loss of or a change in your sense of smell or taste) or if you are self-isolating or you are shielding.

If you become unwell during your tram journey, you should disembark the tram at the next stop and follow Government advice. Be careful not to touch your face and remember to cover your mouth with a tissue or your elbow when coughing or sneezing.

The Government is advising you to wash your hands thoroughly with soap and water or use a hand sanitiser before and after every transport journey.

From Monday 22 June, it is mandatory for you to wear a face covering when travelling by public transport.

We have introduced ‘touchless’ ticket checking. Ticket checks may take place on tram stops as well as on trams. Please clearly present your ticket, smartcard or m-ticket to the Ticket Inspector.

We recommend using m-tickets or smartcards to reduce surface contact with ticket machines. Remember, all tickets, smartcard and m-tickets must be purchased, validated or activated before boarding the tram otherwise the £10 on board fare will apply.

These products are administered by our sister organisation, Lothian. Please refer to their FAQs at www.lothianbuses.com

Journey Planning

Our service runs every 7 minutes between 7am and 7pm, out with these times trams run from every 10 minutes. During peak hours Monday to Friday we run additional services every 3 minutes.  

You can find the times for first and last trams below.

 

City to Airport

Airport to City

First tram

5:30

6:18

Last tram

23:30

22:48

To get information about tram and bus connections, and to find out the best route for you, try the Journey Planner on our website or get in touch with our friendly Customer Relations team.

Fares and Tickets

DAYtickets, DAY&NIGHTtickets and Family DAYtickets can be used on Edinburgh Trams, between York Place and Ingliston Park & Ride only, as well as Lothian Buses day services. A Network DAYticket is valid for travel to or from Edinburgh Airport.

We have a pre-purchase policy, so all tickets, smartcards and mtickets have to be purchased, validated or activated before you board the tram. We offer various ways to travel to suit all needs:

  • ticket machines on the platforms: pay by coins or card
  • mobile app: pre-purchase your tickets and activate before you board
  • website: pre-purchase airport zone tickets and display your ticket on your phone

We also offer two types of passes both available through our TravelHubs 

If you do not purchase, validate or activate before you board the tram, you will have to pay the £10 On-board fare to the Ticketing Services Assistant.

If you need to jump on-and-off you might want to consider a DAYticket or one of our multi-day tram tickets.

Journeys using single and return tickets cannot be broken. Once you step off the tram, your journey is considered completed and you will need to buy another ticket to continue.

If you have a Scottish National Entitlement Card (also known as a Saltire card) issued by the City of Edinburgh Council, you are entitled to free travel on the tram. The same applies to cards from any local authority indicating visual impairment. However cards issued by other local authorities are not valid on the tram.

Child tickets are available for customers aged 5-15 inclusive. Up to two infants travel free of charge per fare paying customer.

Some students are entitled to a discounted Ridacard (see here for conditions) but otherwise there are no students rates available.

Keep an eye out for the validators on our platform, the machines with a big yellow circle. All that you have to do is hold your card up against that circle until a green tick appears on the screen above.

If you are a group of 20 or more, a corporate group of 10 or more or a school group, we are likely to offer discount. Please contact our Customer Relations team.

You can use any ticket machine, on any side of a platform, to get a ticket to your destination. However, if none of the ticket machines are working or you have any issues when purchasing your ticket, please get in touch through the green help point on the platform (it is staffed 24/7) and we will find a solution for you.

While you can purchase tickets using contactless payments, we do not yet offer a capping system similar to Lothian Buses or Transport for London. If you think you will be using both tram and bus, we would recommend you purchase a paper DAYticket at the start of the day.

General

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a leash at all times and is kept off the seats.

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Due to space limitations, we can only accommodate up to Class II mobility scooters. There is a permit scheme for mobility scooter users. You can read more on our Tram Accessibility page.

Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30,) throughout the Edinburgh International Festival in August or any pre-publicised event. Please board at the centre doors indicated with the bike symbol and follow the instructions from the Ticketing Services Assistant.

Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one day, all lost property is sent to the Lost Property Office. You can contact them directly to arrange pick up.

Yes. We recommend that customers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, customers with unfolded buggies are asked to make it available.