Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30) and throughout the Edinburgh International Festival in August or any pre-publicised event.
Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.
Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.
Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a lead at all times and is kept off the seats.
We will very shortly be launching this service - stay tuned!
You can use any ticket machine, on any side of a platform, to get a ticket to your destination. However, if none of the ticket machines are working or you have any issues when purchasing your ticket, please get in touch through the green help point on the platform (it is staffed 24/7) and we will find a solution for you.
Keep an eye out for the validators on our platform, the grey and white machines with a pink square. All that you have to do is hold your card up against that square until a green tick appears on the screen above.
There is an automatic discount of 10% on orders of 10 or more tickets on the Edinburgh Ticket website.
The iKnow Partner Programme has been developed to recognise and support the great effort that businesses across all sectors undertake to bring Scotland to life and help visitors make informed choices to ensure they get the most from their visit.
Dean Anderson, Customer Experience Manager, Edinburgh Trams said:
Lea Harrison, Managing Director - Edinburgh Trams said:
