It will soon be easier than ever to pay for travel on Edinburgh’s popular tram network as final tests get underway on a new ‘Tap on, Tap off’ payment system.
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When will Tap On, Tap Off go live?
The system is now live.
We’re gearing up for a busy Easter weekend as Edinburgh prepares for the return of Terminal V at the Royal Highland Centre.
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It’s officially the Easter Holidays, and if you aren’t jetting off somewhere warm and sunny-side-up, there’s plenty to do in Edinburgh, especially while it’s warm(ish) and sunny(ish) here too!
See our full list of cracking recommendations below – and don’t forget, if you’re taking the wee ones out for the day, you can buy a Family Day Tripper ticket in advance on the Edinburgh Ticket website to get the best value for money.
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I have another query about TOTO. Where can I get help?
I’m a concessionary pass or Ridacard holder – do I need to Tap Off?
No, you do not need to tap off. You can continue to use your pass as normal.
What happens if I forget to Tap Off?
If you have Tapped On and don’t Tap Off when you leave the tram, you’ll be charged a Single Airport fare (£7.90) – so please remember to Tap Off! We know mistakes can happen, please contact our Customer Service team with any queries. Maximum fares, including the fare for a card not being tapped off, will not be included in daily or weekly capping.
What happens if I forget to Tap On?
Our Ticketing Service Assistants will still be working on the trams, and they will tap your card again on their handheld devices to do an inspection tap. If you have not tapped on, you will not be considered to have a valid ticket, and will automatically be charged the onboard penalty fare of £10. This does not count towards your daily or weekly cap.
Can I Tap On and Tap Off other types of tickets, like a family ticket?
The system is designed for solo adult tickets. For the best family rates, you can still buy tickets at the Ticket Vending Machines on platforms, on the et app or Bus & Tram app, or via Edinburgh Ticket. All currently accepted concession passes will still be accepted.
Can I use both my card and a mobile device throughout the day?
No – capping can only be applied to the exact card or device used, so please continue to only use that contactless card or device for the rest of that day, or week if you want to benefit from weekly capping. If you swap between different cards and devices, your payments will not be capped, even if you’re swapping between digital and physical versions of the same card.
For example, if you use both a contactless card and a phone to pay for travel in the same day, your payments will not be capped (even if they’re funded by the same bank account).