Members of the Edinburgh Trams team have been awarded for their cooperative actions in assisting vulnerable members of the public.
Tram Driver Michael Goodfellow quickly leapt into action after receiving news that an elderly customer had fallen and badly hurt her wrists.
Michael, who followed advice from the emergency services while helping the customer to stay calm, managed to gather further information about their background which allowed him to contact the customer’s relatives on Facebook.
Lea Harrison, the operator’s Managing Director, commented:
Thanks to Michael’s first aid skills and calmness under pressure, the person was able to return home safely and is now recovering from their injuries. I’m sure both the customer and their family are eternally grateful for the actions he performed on the day.
As well as Michael, a Ticketing Service Assistant has also been praised for comforting another elderly customer who had fallen on the tram while heading towards Edinburgh Airport with their partner.
On reaching Departures, Flor San Jose Fernandez remained with the couple for up to two hours after her shift had finished ensuring the vulnerable customer was in good condition for onward travel.
Michael and Flor certainly did go beyond the call of duty; their exceptional response to these incidents came as no surprise, and they have earned them the respect of colleagues in the workplace, Mr Harrison added.
In recognition of their actions, both of them have been presented with a ‘You Are Tramtastic’ award which recognises those members of our team who provide excellence in customer service and other extraordinary behaviour while at work.