A committed, highly skilled team with a passion for customer service is gearing up to help local communities to make the most of Edinburgh’s expanding tramway.
In the run-up to the launch of services to Newhaven on June 07, members of Edinburgh Trams’ Customer Relations team will be on hand to answer any questions members of the travelling public may have about the network.
As well as providing a fast response to queries posted online and through the operator’s social media channels, they’ve been out and about at key locations, including Edinburgh Airport for face-to-face chats with customers old and new.
David Lawrence, Customer Relations Officer, commented:
As we look forward to the first trams to Newhaven, we’re committed to delivering ‘Excellence for Edinburgh’ by ensuring both residents and visitors are up to speed on an exciting new era for the city’s tram network.
By stationing members of the team at the airport, we can also welcome visitors to Edinburgh as soon as they arrive and we’re delighted to play a vital role in promoting the city’s many attractions, and how the tram can help them get around during their stay.
The ‘Customer Relations’ team can be reached via the live chat on the operator’s website and further details can be found here.
Edinburgh Trams Customer Relations Supervisor Alice Farmer added:
Providing an exceptional customer experience has always been key to our success, and with the Trams to Newhaven project reaching its final stages we’re looking forward to helping even more people to benefit from our award-winning tramway!
As well as providing essential information on the new route, they’re also offering advice on securing the most cost-effective travel deals by taking advantage of a wide range of value-for-money ticket offers.