Edinburgh tram driver Richard Anderson has been recognised for his outstanding customer service skills in the company’s ‘You Are Tramtastic’ award scheme.

Richard was praised for helping a colleague deal with a group of youngsters that were behaving antisocially on a tram, remaining calm throughout and staying onboard until the youths dispersed.

Edinburgh Trams’ employee recognition scheme ‘You Are Tramtastic’ awards colleagues with a monthly prize, with the annual winner being decided each year by the Edinburgh Trams Board of Directors.

Richard said:

When you work with the public, you have to have patience, listen to your customers and, if you can empathise with them, that is great. The key is not to be judgemental but honest.

Richard has been a tram driver for about 4 years.

Sue Bucher, Edinburgh Trams’ HR Manager, said that The Board were impressed with all the nominations again this year, which proves that colleagues are committed to delivering excellent service to customers.

Despite the ongoing pandemic, we had fifty colleagues nominated for going that extra mile. Monthly nominations are judged by the management team and the trade union using the Edinburgh Trams’ values of being Trusted, Innovative, Passionate and Smart.

Nominations for You Are Tramtastic are open each month with a monthly prize of a £100 Amazon voucher and an annual award of £250 Amazon voucher.

Lea Harrison, Managing Director, added:

It is important for us that we recognise our colleagues who demonstrate our core values throughout their work. All the ‘Tramtastic’ winners show how passionate we are about the vital role we play in the city’s public transport system.