Edinburgh’s award-winning tram network is urging customers to nominate a member of its team as their ‘Tram Hero’, with a chance to win a special treat!
As part of the company’s National Customer Service Week celebrations, Edinburgh Trams is giving away a £50 voucher, which can be spent at St James Quarter, to the winner of this week-long event.
To enter a free draw for the prize, all they need to do is send the name of their favourite front-line staff who has given excellent customer service to [email protected] before 5:00 pm today, Friday, October 7. Customers can also nominate their Tram Hero via the live chat on the operator’s website.
Edinburgh Trams Managing Director Lea Harrison commented:
National Customer Service Week is a great opportunity for us to acknowledge our colleagues’ hard work and dedication, while also thanking our customers for their unwavering loyalty and support.
Providing an exceptional customer experience is key to the success of our business, and as we work towards the launch of services to Newhaven, we continue to look at ways to make life easier for customers and offer them the best possible value.
The operator of Edinburgh’s tramway, Edinburgh Trams prides itself on offering a safe, reliable, and customer-focused service as it strives to deliver ‘excellence’ for residents and visitors alike.
What's more, members of the Edinburgh Trams team gave away breakfast bars at all city centre tram stops (West End, Princes Street, and St Andrew Square) this morning, from 7:30 am to 9:00 am, to thank customers for their loyalty.
National Customer Service Week (October 3-7) aims to raise awareness of customer service and its vital role in a successful business, and further information can be found here.