Edinburgh Trams is launching a major recruitment campaign with a drive to hire Customer Service & Ticketing Assistants.

The role is primarily responsible for delivering ‘Excellence for Edinburgh’ while protecting the organisation’s revenue and ensuring customers receive the very best travelling experience.

As the company looks forward to the completion of the Trams to Newhaven project, the campaign will continue throughout the coming months when more tram drivers and engineers will also be required.

The recruitment process for Customer & Ticketing Service Assistants consists of completing an online application form followed by an online competency-based interview.

As Customer Service & Ticketing Assistants are the face of the city’s tram operator, they receive in depth-training on how to work onboard the tram while engaging with customers in new, exciting ways.

Edinburgh Trams’ HR Manager Sue Bucher, said:

We are now also advertising this role on a part-time basis which offers a great deal of flexibility to those with other commitments. New starts will benefit from a competitive salary, 33 days annual leave, overtime available with Bank Holiday rates, Contributory Company Pension Scheme, Life Cover, HSF Health Plan, and a Cycle to Work Scheme.

Our most popular benefits are a free ridacard for the employee plus a discounted ridacard for someone else in the employee’s household.

About 53% of current employees have had internal promotion since they started thanks to the company’s career progression plans and professional development.  

An example of this development is Assistant Safety Manager, Ross, who began his journey at Edinburgh Trams as a Customer Service & Ticketing Assistant almost 8 years ago.

Throughout my career I have been encouraged and supported by my managers and I am proud to have progressed my career from a Ticketing Service Assistant to where I am now.


I do not think I would be where I am today without the knowledge and experience I had gained from my previous job roles. I still enjoy learning new aspects of the business.

Ross progressed from his Ticketing Service Assistant role to becoming a Tram Driver after his first year of service. He then joined the Operations Control Centre as a Controller, which led him to his current role in the Safety Department.

I have been able to implement my knowledge of working onboard the tram into my new role as Assistant Safety Manager. I also have a unique perspective that I can bring to my team, he said.

So, if you want to join our team, take a look at our careers website. (www.edinburghtrams.com/careers). We look forward to your application.