Working near or around trams

To ensure that work on or near the tramway is carried out safely, it is necessary to obtain authorisation from us to agree a safe system of work. 

It is a legal obligation to comply with the Authority to Work process whilst working on or near the tramway. 

Want more information?

Email requests@edinburghtrams.com or download our Authority to Work guidance document.

Monday to Saturday 7am - 7pm,
Sunday 11am - 7pm

How do I know if I need an Authority to Work permit?

You can download an Edinburgh Trams guidance document to help inform when you are required to request authority from Edinburgh Trams for any works adjacent to our infrastructure.


How do I get an Authority to Work permit?

To obtain an Authority to Work for works on or near the tramway, please fill in the Works Request part of the Authority to Work form and submit this, along with any necessary method statements and risk assessments to requests@edinburghtrams.com.


I’ve applied for authorisation, what happens now?

We may wish to contact you to discuss the submission or to arrange a site meeting. This will automatically be the case if the works appear to require an isolation of the overhead line equipment.

Please note, we require at least three weeks’ notice ahead of any works

Customer Relations: 0131 338 5780

Careers: 0131 338 5760

Communications (Journalists, Photographers and Film Crews): 0131 338 5774

Lost Property Office: 0131 554 4494 (option 3)

mticket Help Line: 0131 475 0110

Ridacard & Citysmart Help Line: 0131 475 0655

You can get in touch with us via email. Send your comments to: 

customer@edinburghtrams.com

If you have a query about a career at Edinburgh Trams please email:

careers@edinburghtrams.com  

For Authority to Work enquiries:

requests@edinburghtrams.com

Twitter - We're available to talk to on Twitter 24/7

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Text ‘TRAM’ followed by your message to 82228.

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Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh, EH12 9GF