Customer Relations

Ways to get in touch

Our Customer Relations team are here and are ready to respond to your questions and comments. Our normal opening hours are:

  • Monday to Saturday 7am - 7pm
  • Sunday 11am - 7pm

If you contact us during our opening times, we aim to provide you with a personalised response within 45 minutes.

If you need to speak to us urgently, we're available 24/7 on Twitter or via the tram stop help point.

We're here to help so let's keep it sweet. For more information on our guidlines, check our online interaction policy.

For more information on Trams to Newhaven, click here.

Call us

Call us

Customer Relations: 0131 338 5780

Careers: 0131 338 5760

Communications (Journalists, Photographers and Film Crews): 0131 338 5774

Emergencies: 0131 622 8969

Gogar Depot Reception: 0131 338 5760

Lost Property Office*: 0131 554 4494 (option 3)

Marketing (incl. Advertising): 0131 338 5782

mticket Help Line: 0131 475 0110

Ridacard & Citysmart Help Line: 0131 475 0655

Calls may be recorded for training and monitoring purposes.

*Lost property will be held by Customer Relations until 8am the next business day then taken to the Lost Property Office.

Text Us

Text ‘TRAM’ followed by your message to 82228.

You will be charged your standard network rate message.

Social Media

Twitter - We're available to talk to on Twitter 24/7


Email us

Email us

You can get in touch with us via email. Send your comments to:

Write to us

Write to us

Edinburgh Trams, Customer Relations, 1 Myreton Drive, Edinburgh, EH12 9GF


Unresolved complaints

If our initial response doesn't resolve your complaint, you can request your case be reviewed by our Senior Customer Relations Officer. If you are still not satisfied, you can request your case be reviewed by the Customer Experience Manager. 

In the unlikely event we have not been able to provide you with a satisfactory response, you can contact Bus Users Scotland who work with us to ensure complaints are handled efficiently and effectively:


Tel: 0300 111 0001

Write: Bus Users Scotland, Hopetoun Gate, 8b McDonald Road, Edinburgh, EH7 4LZ

Frequently asked questions

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