Our people

At Edinburgh Trams we have taken great care in recruiting a customer focused and dedicated team so Edinburgh’s residents and visitors can rely on us. Our goal is to provide a safe, reliable and customer friendly experience for our passengers. From tram drivers and Ticketing Services Assistants to support staff, we all appreciate the role we have to play to deliver excellence for Edinburgh.

Meet the Team

Evelyn Kiernan

Driver Assessor

Why did you apply to join Edinburgh Trams?

Coming from a role with G4S as a prison custody officer, I was looking for new career prospects. I thought that Edinburgh Trams offered a great opportunity to do something different.

What does your day involve?

My morning begins with checking the vehicle to make sure that it’s fit for service. Then I might move the tram around the depot or into the workshops or tram wash. Once I’m certain that the vehicle is fit for use, I usually drive the tram onto the main line and run a timetabled service to and from Edinburgh Airport.  

What’s your favourite part of the job?

I like passing on my experience and skills to trainee tram drivers. It’s challenging and rewarding to help them prepare for the assessments that will allow them to graduate to driving full time.

Don McClurg

Duty Manager

Why did you join Edinburgh Trams?

After 26 years in the Army as a Combat Medical Technician, I had been posted from Germany back to Scotland for my final 4 months to allow me to settle my family and secure future employment. I was looking for a new challenge when I saw an advertisement for the Duty Manager role at Edinburgh Trams. I thought the role looked interesting and as it was a new undertaking it would provide the challenge I was looking for and utilise the operational management experience I had gained during my service.

What does your day involve?

There are currently 5 Duty Managers providing 24/7 cover from the control room at Gogar. Between us we are responsible for the day-to-day operational management of the tramway.  We are also responsible for the management of all operational staff, liaising with external agencies, data analysis and incident management.  

What is your favourite part of the job?

The control room is the hub of tram operations, each day has the potential to be different and produce new challenges. During events or incidents the control room can be hectic and we need to be flexible to deal with situations as they arise. I particularly enjoy these challenges.

Ross Crawford

Controller

Why did you apply to join Edinburgh Trams?

I wanted to work with a new company and experience the new challenges that arise, as the company grows. I also applied to Edinburgh Trams as I wanted a job with more responsibilities. I used to work in a customer call centre, which had very little responsibility tied to the job. However working as a Controller you have a lot of responsibility within that job role, such as passenger and staff safety.

What does your day involve?

The Operations Control Centre is live 24 hours a day 365 days a week, even when our trams are not running in service, so each day can be different. My duties consist of; managing the trams on the network by making sure they are on time and can get through the city traffic at peak times, controlling tram movements within the depot and making sure staff are fit and well enough to sign on for their duties. 

What’s your favourite part of the job?

I started working for Edinburgh Trams as a Ticketing Services Assistant and progressed as a Driver and then onto Controller, so I have some live experience in most aspects of our operational service. I enjoy bringing that experience to the team within the control centre to help with the operational running of our network. Working in the control room can be stressful when unplanned situations occur, the feeling of satisfaction when I’m able to resolve and overcome those issues is great and gives me confidence as I progress as a Controller.

Mitch Tamraoui

Team Leader

Why did you apply to join Edinburgh Trams?

I applied to join Edinburgh Trams because I wanted to be a part of a successful team that is responsible for running the new transport network for our dynamic and vibrant city and it would enable me to grow within the company, help extend the line and achieve our goals for a fully integrated and popular transport system.        

What does your day involve?

Most of my day duties consist of making sure that the Ticketing Services Assistants obtain all the help and the resources that they need to do their job efficiently. I also help with the co-ordination of the daily deployment of staff to ensure strategic business areas are covered, first line maintenance of Ticket Vending Machines and ensure service standards are adhered to and maintained.

What’s your favourite part of the job?

My favourite part of the job is the event days at BT Murrayfield Stadium where major sporting events and concerts such as the RBS 6 Nations are held because there is a buzz and excitement around with so many things happening inside and outside the stadium. It fills me with a great sense of pride and accomplishment that I helped make such large number of passenger’s trips safe and enjoyable.         

Alastair Cauchie

Ticketing Services Assistant

Why did you apply to join Edinburgh Trams?

I love working with the public but during my career there were occasions where I found myself in unfriendly sales environment with unachievable targets. Edinburgh Trams have offered me a new challenge and an enjoyable way to work with the public while delivering great customer service.

What does your day involve?

Being a Ticketing Sservices Assistant can find you on board a tram checking tickets or providing information and helping tourists at Edinburgh Airport or even checking tickets and controlling crowds at Murrayfield for rugby games or concerts. Every day can be different. 

What’s your favourite part of the job?

My personal favourite is helping the public get to where they're going, providing information and delivering great customer service. Being cheery and having a giggle is part of the job.