Customer Relations

Thu, 30/07/2020 - 09:43

You can now contact us seven days per week.

Our Customer Relations Team have now returned at weekends making getting in touch even more convenient for you.

There are many ways you can contact us including:

  • Tel: 0131 338 5780
  • SMS: Text ‘TRAM’ to 82228
  • Live Chat:
  • Email:
  • Socials: Find us on Facebook & Twitter*
  • Post: 1 Myreton Drive, Edinburgh, EH12 9GF
  • Green Help Point: Located at every tram stop

*available 24/7

If you have a question about Ridacard, citysmart or mtickets, these are administered by our sister organisation, Lothian. Please read their FAQs and contact them directly.

If you need more information on how we’re keeping you safe, please visit our dedicated COVID-19 Travel Advice page.

Our opening hours remain 8.30am – 5pm but we hope to be opening longer again very soon.