Privacy and Cookies

This page displays our current Privacy and Cookie Policy. Last updated May 2018.

Privacy Notice

GDPR – General Data Protection Regulations

On the 25th May 2018 new legislation comes into force. GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. In the UK GDPR will replace the Data Protection Act 1998 and seek to give people more control over how organisations use their data.

With regards to Edinburgh Trams and our customers there are certain aspects of GDPR noted below that may be applicable.

Information we may require

Edinburgh Trams may act as a “Data Controller” in that on some occasions we may collect some personnel data regarding yourself. This may include details such as your name, address, phone contact details, bank details or e-mail address.
At present Edinburgh Trams is not involved in any Direct Marketing therefore no customer details are currently held on file. Should this change in the future, we will ensure we receive appropriate consent from yourself prior to any direct communications.

Once received how may it be used

We may use this type of information in the process of providing yourself with customer information, replying to a specific query or issue that may have been raised and to which you require a suitable response. If your query has a commercial aspect to it, we may require your bank details to allow for settlement via the banking system if applicable. Any personnel details obtained during any of our processes will not be disclosed to any third parties unless deemed for a lawful purpose.

How long will we retain such information in file

We will only retain your information for the minimal period we deemed duly required, thereafter we will ensure any data is securely deleted from our system. Hard copy evidence received which securely destroyed using a reputable specialist company. 

Your rights

Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data.

• You have the right to request from us access to and rectification or erasure of your personal data,
• Right to restrict processing,
• Object to processing as well as in certain circumstances the right to data portability
• You can also make a SAR (Subject Access Request) which means requesting information on the information that is held about you

If you believe we may have incorrect information regarding your personal data you can contact us via the DPO and have necessary corrections amended on our system. If you have a complaint about how we have handled your personal data you should contact our DPO who will investigate and respond accordingly. 

You also have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

Identity and contact details of data controller

Edinburgh Trams Limited is the data controller of your personal data while employed for the purposes of GDPR.

To make a subject access request, please complete this form and send to the Data Protection Officer at

For alternative ways to contact us, please click here.


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Edinburgh Trams Ltd and our agents may use cookies to count the total number of unique users who are accessing the site over a particular period of time. This information will never be shared with a third party, and is only used to make our systems more efficient. Some content on the Website and/or Services might be served by third parties who may serve cookies on your browser as well, for instance to gauge the effectiveness of a particular piece of content. Please note that this will not enable third parties to access your personal details.

If you are concerned about cookies, you can turn them off in your browser by following the links below. However, if you do this please note that some areas of the site may not work properly.

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