Tram access

All trams feature:

• Low entrances throughout the vehicle
• High visibility handrails
• Two dedicated wheelchair / buggy spaces per tram
• Dedicated disabled priority seats
• Passenger alert buttons signposted in Braille for blind and partially sighted tram users

Priority customers

We are trialling a new initiative to help customers who have difficulty standing to find a seat for their journey. The priority pin badges have been introduced to help customers communicate their needs and are supported by new improved on board signage. The badge does not guarantee a seat will be made available but it can help avoid any awkward conversations. A badge can be requested by contacting us through Customer Services or on social media.

Wheelchair users

When using our trams, please:

• enter the middle carriage, which has dedicated disabled access – a wheelchair symbol on the tram stop platform indicates where to wait
• park in the wheelchair space, with the back of the wheelchair facing the wheelchair cushion
• apply the brake
• ring the bell when you want to leave the tram, so the driver can give you extra time to do so

Mobility scooters

Customers are able to travel with a mobility scooter on our tram services. To ensure the safe operation of mobility scooters, a permit scheme is in place.

There are two disabled priority bays per tram and carriage of mobility scooters is at the discretion of Edinburgh Trams staff. For full details of the permit scheme, please download the mobility scooter leaftlet here. 

Do I qualify? If you hold a valid Scottish National Entitlement Card (SNEC) or a Disabled Person's Blue Badge parking permit you are eligible to apply for a permit. The application form is available to download here. If you are unsure and would like to check if you qualify, please contact Customer Services on 0131 475 0177.

How to apply: An application form must be completed in order to process the permit. You have several options:

Telephone: call us and we’ll talk you through the application form.

Online: download the form from our website and email or post the completed form.

In person: visit us at one of the Transport for Edinburgh Travelshops, Park & Ride Kiosks or our Information Lounge at the Edinburgh Airport tram stop..

In a rush? You can be issued a temporary permit by visiting us at one of our Travelshops, Park & Ride kiosks or Information Lounge at the airport tram stop.

The assessment will ensure your mobility scooter meets the following criteria:

• Class 2 mobility scooter
• maximum 600mm wide
• maximum 1,000mm long
• maximum 1,200mm turning radius

For more information please download our guide to recognising eligible mobility scooters here. 

Upon successful assessment of your mobility scooter your permit will be processed and posted directly to your home address free of charge within 10 working days. The permit will take the form of a pass that should be presented to the Ticketing Services Assistant on board your tram.

Download our guide to travelling by tram with your mobility scooter here.

Bicycles

Up to 2 bicycles may be carried on the Company's trams at the discretion of the on board staff. Restrictions apply on peak services (Monday to Friday 07:30 – 09:30 & 16:00-18:30 hours), throughout the Edinburgh International Festival in August or any pre-publicised events.

Cyclists should board at the centre section, marked on the platform by a disability logo tile. Once on board, cyclists must take guidance from staff and remain with their bicycles at all times.