How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights

96.6

On time departures in period 12 2016 slightly below prior period.

96.7

Performance increase of .1% on period.

"Have to say the staff on the trams are so friendly and helpful, so nice to see smiling faces."

98.7

Journeys completed without a break in the journey a slight decrease of 0.6% against the previous period.

99.5

Journeys completed without a break in the journey in period 13 2016 increasing returning to above 99%

488,757

Passengers carried in period 2016. This is 18.1% above the same period in 2015.

466,936

Passengers carried in period 13 2016. This is 8.7% above the same period in 2015.

97.0

Myster Shopper Prev Score 2016

98.1

Myster Shopper Current Score 2016

You asked for more availablity on our network.

In partnership with Transport Scotland we ensured the new Gateway tram stop opened for business on 11th December 2016. Hogmanay "Free Trams" operated after the bells with over 5200 party goers taking advantage. 

Previous KPI reports

Release date Title Download
February 2017 How are we doing? -
December 2016 How are we doing? -
September 2016 How are we doing? - September 2016
August 2016 How are we doing? - August 2016
May 2016 How are we doing? - 2016 - End of Year Download KPI report for May 2016