How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights

560k

Customer Journeys

99.6%

Service Reliability

97%

Mystery Shopper

87%

Customer Relations case handling satisfaction

Download the KPI report

Our latest KPI report was released on May 2018

Download the PDF

Previous KPI reports

Release date Title Download
May 2018 How are we doing? - May 2018 Download KPI report for May 2018
April 2018 How are we doing? - April 2018 Download KPI report for April 2018
December 2017 How are we doing? - 2017 Download KPI report for December 2017
December 2016 How are we doing? - 2016 Download KPI report for December 2016
December 2015 How are we doing? - 2015 Download KPI report for December 2015