How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights

94.1

Performance increase of 3.4% period on period due to excellent reliability on the tram system.

86.1

Special Events at Murrayfield effecting ability to arrive and depart within set timescales, along with City Centre congestion.

"Prompt, clean, easy - what's not to like" Adrian Fletcher, Facebook

96.0

Journeys completed without a break in the journey in Period 06.

100

Journeys completed without a break in the journey in Period 07.

487,000

Passengers carried in Period 6 2017. This is 13.8.3% above same period in 2016.

490,000

Passengers carried in Period 7 2017. This is  16.9% above same period in 2016.

    Q2 97.7%

Latest Mystery Shopper Score

We've have not used the Tram before and we are going to see Robbie perform at Murrayfield. Can you give us information on how to get there?

Our Website offers advice and information on the Tram system. There are excellent parking facilities at Ingliston P&R were you can board a tram and be at Murrayfield in around 20mins. We will also be operating more trams for this concert so enjoy and let us take you there and back.

Previous KPI reports

Release date Title Download
August 2017 How are we doing? - July 2017
July 2017 How are we doing? - June 2017
June 2017 How are we doing? - May 2017
May 2017 How are we doing? - April 2017
April 2017 How are we doing? - March 2017