Frequently asked questions

Below are some of the most frequently asked questions about Edinburgh’s tram service.

  1. How frequently do the trams operate?
  2. What if I want to travel outside these hours?
  3. How do I validate my concession pass or smartcard?
  4. What do I do if a ticket vending machine is out of service?
  5. What do I do if a validator isn’t working?
  6. Can I purchase tickets on board?
  7. Can I use my DAYticket on trams?
  8. Can I buy tram tickets on my smartphone, and use several at once?
  9. Is my Scottish National Entitlement Card valid on trams?
  10. I’m a wheelchair user - will I be able to travel on the tram?
  11. Can I travel with a Buggy/Pram?
  12. Can I board the tram with my bike?
  13. What do I do if I’ve lost something on the tram?
  14. Can I travel with my Mobility Scooter on the Tram?

How frequently do the trams operate?

Our services operate every 8-10 minutes Monday to Saturday and every 12-15 minutes on a Sunday. Our first tram departs at 0529 from York Place and 0615 from Edinburgh Airport. Our last full route service from York Place is at 2308 and 2245 from Edinburgh Airport.

What if I want to travel outside these hours?

Transport for Edinburgh also operates the Airlink 100 bus service which connects Edinburgh Airport and the City Centre 24 hours a day, seven days a week.

How do I validate my concession pass or smartcard?

Citysmart, Ridacards and eligible Scottish National Entitlement Card must be validated on the platform validator. These are small devices at either end of the platform. To validate your card, hold it against the yellow circle until a green tick appears.

What do I do if a ticket vending machine is out of service?

If a ticket vending machine is out of service you can use another machine even if it is on the other side of the platform. If all the machines are out of service, you can push the green help button located on the shelter and you will be connected to a member of staff.

What do I do if a validator isn’t working?

If a platform validator is out of service you can use another validator even if it is on the other side of the platform. If all the validators are out of service, you can push the green help button located on the shelter to be connected to a member of staff.

Can I purchase tickets on board?

We operate a pre-purchase/validation policy. If you board without a ticket or validated smartcard, you will need to pay the £10 on-board fare.

Can I use my DAYticket on trams?

DAYtickets, DAY&NIGHTtickets and Family DAYtickets can be used on Edinburgh Trams, between York Place and Ingliston Park & Ride only, as well as Lothian Buses day services. An Airport DAYticket is valid for travel to or from Edinburgh Airport.

Can I buy tram tickets on my smartphone, and use several at once?

You can purchase tickets for trams using our m-ticket app, but you can only activate one ticket per device. Our app does however allow you to send tickets you have purchased to other users who have the Transport for Edinburgh m-ticket app installed by using our new “Share Tickets” feature. Visit http://tfeapp.com for more information about m-tickets.

Is my Scottish National Entitlement Card valid on trams?

Scottish National Entitlement Cards issued by the City of Edinburgh Council are valid on trams. Cards indicating a visual impairment issued by other local authorities are also valid on trams.

I’m a wheelchair user - will I be able to travel on the tram?

Yes. Our trams are 100% wheelchair accessible and our tram stops have ramps and lifts where necessary.

Can I travel with a Buggy/Pram?

Yes. We recommend that passengers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, passengers with unfolded buggies are asked to make it available.

Can I board the tram with my bike?

Yes. Cyclists can be take their bicycles on Edinburgh Trams seven days a week (except from week day peak travel hours 0730-0930 & 1600-1830). Bicycles will not be permitted during the Edinburgh Festival in August or during other pre-publicised special events. Two bicycles can be carried per tram and cyclists should board at the centre section, marked on the platform by a disability logo tile and take guidance from staff. Cyclists must remain with their bicycles at all times.

What do I do if I’ve lost something on the tram?

Please contact our dedicated Lost Property Team who are located at our Travelshop on Hanover Street. You can call them on 0131 475 0652 between 0930-1730 Monday-Friday. Alternatively, you can complete our on-line form.

Can I travel with my Mobility Scooter on the Tram?

From 1st January 2016, passengers will be able to carry a mobility scooter on board tram services on a trial basis. To ensure the safe operation of mobility scooters, a permit scheme will be introduced. Please visit www.edinburghtrams.com/access for more information or contact our Customer Services team on 0131 475 0177.

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