How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights


Poor weather especially heavy rain, contributed in departure performance being below prior period..


On Time departures showing trend improving over past period result. This is particulary pleasing given increased services now in operation.

Clean, on time and staff were pleasant. Stations are well laid out and easy to get on and off. Another happy customer of Edinburgh Trams smile


Journeys completed without a break in the journey in period 7 2016 remaining above 99%


Journeys completed without a break in the journey in period 8 2016 remaining above 99%


Passengers carried in period 7 2016. This is 5.1% above same period in 2015.


Passengers carried in period 8 2016. This is 10.4% above same period in 2015.


Mystery Shopper Score Q2 2016

We would increase services for Festival and Tattoo users.

We ran at least 2 additional full route services every evening, giving both normal commuters and thoses attending the Tattoo the abiltiy to enjoy the festival until later than normal.

Previous KPI reports

Release date Title Download
September 2016 How are we doing? - September 2016
August 2016 How are we doing? - August 2016
May 2016 How are we doing? - 2016 - End of Year Download KPI report for May 2016