How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights

96.8

On time departures in period 9 2016, reflecting a 0.3% increase between four week period.

96.8

Poor weather especially heavy rain, contributed in departure performance being below prior period..

99.2

Journeys completed without a break in the journey in period 6 2016, an increase of 0.1% above prior period.

99.3

Journeys completed without a break in the journey in period 7 2016 remaining above 99%

444,179

Passengers carried in period 10 2016. This is 5.75% above same period in 2015.

434,541

Passengers carried in period 11 2016. This is 3.3% above same period in 2015.

97.3

Mystery Shopper Prev Score 2016

98.1

Mystery Shopper Current Score 2016

We should improve our information provision at the airport.

The new customer information lounge is now open and provides a much improved environment for customers to find out about the city.

Previous KPI reports

Release date Title Download
December 2016 How are we doing? -
September 2016 How are we doing? - September 2016
August 2016 How are we doing? - August 2016
May 2016 How are we doing? - 2016 - End of Year Download KPI report for May 2016