How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights


Major events within the City during February ie Rugby at Murrayfield contributing to timings of delayed arrivals & departures in period.


Excellent result taking us back upwards to 97.3% even with one special event in the period.

"I just wanted to say thank you as he went above and beyond what was expected…his level of customer service was simply outstanding!" Conor Sheehan, Facebook.


Journeys completed without a break in the journey. Decrease due to technical fault during one days operations in February.


Journeys completed without a break in the journey in March returning back to almost 100%.


Passengers carried in February 2017. This is 21.4% above same period in 2016.


Passengers carried in March 2017. This is 17.3% above same period in 2016.


Mystery Shopper Score from Qtr 4 - 2016.


New Qtr 1 - 2017 score. Highest score ever representing excellent customer satisfaction.

Can we have more signage please.

We have invested in new improved "Directional" signage coupled with additional "Tram Stop" information along our line of route offering clearer options so we can enhance your journey experience.

Previous KPI reports

Release date Title Download
April 2017 How are we doing? - March 2017
March 2017 How are we doing? - February 2017
February 2017 How are we doing? - January 2017
December 2016 How are we doing? - November 2016
September 2016 How are we doing? - September 2016