How are we doing?

At Edinburgh Trams, we believe in providing the best possible service we can and keeping you informed on how we're doing.

We also want to make sure we're keeping track of how things are changing and keep you regularly updated on what we're doing to improve performance and customer service. You can review our Key Performance Indicator (KPI) highlights below and download our full report, as well as future reports as we add them.

Latest KPI highlights

557k

Customer Journeys

98%

Service Reliability

96.1%

Mystery Shopper

83%

Customer Relations case handling satisfaction

Download the KPI report

Our latest KPI report was released on July 2018

Download the PDF

Previous KPI reports

Release date Title Download
July 2018 How are we doing? - July 2018 Download KPI report for July 2018
June 2018 How are we doing? - June 2018 Download KPI report for June 2018
May 2018 How are we doing? - May 2018 Download KPI report for May 2018
April 2018 How are we doing? - April 2018 Download KPI report for April 2018
December 2017 How are we doing? - 2017 Download KPI report for December 2017