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We want you to be as well informed as possible about the Transport for Edinburgh Group and Edinburgh Trams. We’ll do all that we can to meet your requests for information.
As Transport for Edinburgh and its companies are owned entirely by public authorities, we’re subject to the Freedom of Information (Scotland) Act 2002.
When a request is made for information held by us, we’ll supply it in line with the provisions of the Act. Various conditions and exemptions set out in the Act may apply.
For general comments, queries or questions about Transport for Edinburgh or Edinburgh Trams you can get in touch via the Customer Services team. Please don’t hesitate to contact us, we’ll be happy to help in any way we can.
Before submitting a request, first check our website for the answer to your question. You’ll find a great deal of information about our business here, including the latest annual report and accounts for Transport for Edinburgh and Edinburgh Trams.
All Scottish public authorities are required to adopt and maintain a publication scheme, which sets out what classes of information are held, how they are made available and whether there is a charge for the information.
The Transport for Edinburgh Group has adopted the 2015 model publication scheme which has the Scottish Information Commissioner’s approval until 31 May 2019, and has created a guides to information, based on the model scheme, for each of the Group’s subsidiaries. The scheme provides links to information, where applicable or contact details to obtain the information.
If the information you are looking for cannot be found in the scheme, a formal request for information can be made. Requests must be in writing, and can be posted to our Group head office at 55 Annandale Street, Edinburgh, EH7 4AZ, or by email to firstname.lastname@example.org. You should receive a formal response to your request within 20 working days as specified by the Act.